Return, Refund & Exchange Policy

HUNNZA will only entertain an exchange, return, or refund in the following situations:

EXCHANGE

1. The item that you've received is different than the item that you had ordered. 

2. The item that you've received - particularly for pre-stitched items - is not of the size that you initially ordered. 

3. Please note that any requests for an exchange must be made within 5 days of the product being received by the recipient. 

RETURN

1. The item is defected and/or in improper packaging/shape when it was delivered by the courier company

2. There is a manufacturing problem with the product

3. Please note that any returns must be made within 7 days of the product being received by the recipient.

REFUND

1. For items that are being stitched on order, any refund requests must be made within a maximum of 48 hours of the order being received and the payment being processed. 

2. For items that are being stitched on order, no request for a refund or order cancellation will be entertained once the 48 hours deadline is over. 

By placing an order on our website -https://hunnza.com/ - you agree to the above mentioned terms and conditions. Our team will be in touch regarding order confirmation, verification, and processing. Furthermore, our stitching team will be in touch with all customers regarding any items that require custom stitching.